At Munir Commerce Inc., customer satisfaction is important to us. We aim to provide fresh, quality grocery products and a smooth shopping experience. Please read our refund and return policy carefully before placing an order.
Returns
Due to the nature of grocery and food products, we generally do not accept returns on perishable items. This includes fresh food, frozen food, dairy products, meat, seafood, fruits, vegetables, bakery items, and other temperature-sensitive products.
However, we may accept a return, refund, or replacement if:
- You received the wrong item
- The item was damaged during delivery
- The item was expired at the time of delivery
- The item was missing from your order
- The product quality issue is reported within a reasonable time after delivery
To be eligible for a refund or replacement, please contact us as soon as possible after receiving your order. We may request your order number, photos of the product, and proof of purchase.
Non-Returnable Items
The following items cannot be returned once delivered:
- Fresh produce, meat, seafood, dairy, frozen, and bakery items
- Opened or used grocery products
- Items without original packaging
- Personal care, hygiene, or sanitary products
- Gift cards or promotional items
- Items damaged due to misuse or improper storage after delivery
Refunds
Once your request is reviewed, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges and Replacements
We only replace items if they are damaged, defective, expired, missing, or incorrect. If you need a replacement, please contact us at:
Please include your order number and details of the issue.
Sale and Discounted Items
Sale or discounted items may not be eligible for return or refund unless they are damaged, expired, defective, or incorrect.
Delivery Issues
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible. We will review the issue and may offer a refund, replacement, or store credit depending on the situation.
Return Shipping
If a return is approved, we will provide instructions on how and where to return the item. Customers may be responsible for return shipping costs unless the issue was caused by our error.
Shipping or delivery charges are non-refundable unless the order issue was caused by Munir Commerce Inc.
Need Help?
For questions related to refunds, returns, damaged items, missing items, or order issues, please contact us at: